nothing manual about our bikes, except the manuals!

VTUVIA

SUPPORT PAGE

We know you will love your new Vtuvia E-bike, and we at Live Africa are here to assist and support you. You will find specific guidelines below per model of Ebike, to assist with assembly, manuels, and basic maintenance instructions.

Get ready to elevate your ride with VTUVIA.

If you need to get in touch, please visit our contact page

SUPPORT

Select your model for:
Support Documents, Video's, etc

REINDEER

ANTELOPE

GIRAFFE

REINDEER

All you need for your VTUVIA Reindeer.

Digital manual

View or download the VTUVIA Reindeer Manual.

Assembly/unboxing video

Unbox your new VTUVIA e-bike with this helpful assembly video

Fender assembly video

How to add on the included fenders to your VTUVIA e-bike.

ANTELOPE

All you need for your VTUVIA Antelope

Digital manual

View or download the VTUVIA Antelope Manual.

Assembly/unboxing video

Unbox your new VTUVIA e-bike with this helpful assembly video

Fender assembly video

How to add on the included fenders to your VTUVIA e-bike.

GIRAFFE

All you need for your VTUVIA GIRAFFE

Digital manual

View or download the VTUVIA Giraffe Manual.

As explained in more detail below, Vtuvia Africa warrants the Products for a limited time from the date of original retail purchase against defects in materials and workmanship when used normally in accordance with Vtuvia Africa's published guidelines. The guidelines include, but are not limited to, information contained in technical specifications, user manuals and service communications. “Original retail purchase” means the Product was purchased new for the first time. Limited warranty details are below.

➤ 30-Days Money Back

This means you have 30 days after receiving your item to request a return. Return your Undamaged / Unused Vtuvia ebike product and receive a refund. For more details, please check out our Return Policy.

➤ Batteries Warranty

Vtuvia Africa batteries are covered by a 1 year prorated warranty. During 1 year of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery remains unchanged based on original purchase date. No cash reimbursement will be made. Batteries can be assessed and found defective only by directly by Vtuvia Africa

➤ Frame Warranty

Vtuvia Africa warrants the structural integrity of the frame to the original retail purchaser for a period of 2 years from the date of original retail purchase. Paint and graphics are not included in this definition. Suspension forks and suspension parts are not included in the definition of frame. This warranty includes a replacement frame only. Labour charges to changeover parts to replacement frame are not included. Changeover labour must be performed by an authorized Vtuvia ebike technician. Vtuvia Africa reserves the right to use scratch and dent stock when replacing a frame under this warranty. Frame styles and/or colours not in stock may be replaced with a compatible style and/or colour at the discretion of Vtuvia Africa.
Replacement Procedure

Vtuvia Africa will replace any and all component that is deemed to be defective or damaged (including damage incurred during shipment) without user error.

✦ Warranty Claims

The first step is to contact customer support or an Authorized VTUVIA Retailer, depending on where the original purchase occurred. Your retailer or representative will inspect the Product and contact you for next steps. Contact your original Authorized VTUVIA Retailer or if purchased online, please submit to info@liveafrica.co.za. Proof of purchase and photos or videos of the damaged product are required with any warranty request. Before making a warranty claim, we suggest that you contact us at info@liveafrica.co.za, as there may be a simple fix for your problem. Vtuvia Africa will not replace any part without first seeing photos or video of the damaged product. Customer needs to provide us with evidence by email.

✦ Shipping Damage Claims

In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact info@liveafrica.co.za and provide us with photos or video proof. All accessories will not participate in the replacement or compensation if they cause scratches during transportation. NOTICE: we will not accept Shipping Damage Claims later than 7 days from receipt of products.
Parts & Components

Original Vtuvia Africa parts & components are covered by a limited warranty. (When all the spare parts for warranty are sent to the customer, the customer needs to bear the freight and installation cost.)

Brake Pads (In 3 months)

Rotors (In 1-year)

Throttle (In 1-year)

Calliper (In 1-year)

Display (In 1-year)

Charger (In 1-year)

Brake Lever (In 6 months)

Handle Bar Tube (In 6 months)

Non-original accessories such as free accessories are not in our warranty.

✘ Frame issues that are excluded from this warranty include but are not limited to:

Corrosion Paint fade, scratches, impact marks.

Impact damage

Non-reversible modification (drilling/welding)

Chain guard mount to the frame if applicable.

✘ This Limited Warranty does not cover:

Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;

Scratches, dents and cosmetic damage, unless caused by Vtuvia Africa;

Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible;

Ordinary wear and tear;

Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Vtuvia Africa with the Products;

Defects or damage caused by assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owner's Manual;

Defects or damage resulting from external causes such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source;

Products used or purchased outside the South Africa;

In addition, with respect to the Battery, this Limited Warranty does not cover defects or damage;

Caused by charging by a battery charger not intended or appropriate for use with the Battery, or the improper use of a battery charger;

Where any of the seals on the Battery are broken or show evidence of tampering;

Where the Battery has been used in equipment other than the Bike for which it is specified;

The corresponding issues on battery and e-bike will not be covered by the warranty after using a battery that is not specific to your e-bike model. We do not recommend you to use a battery of other brands on Vtuvia Africa e-bike, although the output voltage of the other's battery may also be 48V, the battery protection system may not be the same, there may be incompatible situations leading to damage to our motors and displays.

✘ This Limited Warranty does not cover:

1. Ordinary wear and tear, not the result of defects in workmanship or materials. Wear and tear can be assessed by Vtuvia Africa. Parts not typically covered include, but are not limited to:

1.1 Brake Pads (after 3 months)

1.2 Rotors (after 1-year)

1.3 Spokes

1.4 Tires/Tubes

1.5 Chains

1.6 Chain Rings

1.7 Cassettes

1.8 Crank set

1.9 Parts compromised due to corrosion due to the elements (moisture, heat, etc.).

1.10 Damage or deterioration of the surface finish, appearance, or aesthetics of the product.

1.11 Frame, forks, handlebar, seat post, saddle, brakes, lights, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors, and hardware, warranty within one week after receiving the goods. Parts damaged during use after seven days need to be charged.

2. Labour charges for part replacement or changeover.

3. Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress.

4. Scratches, dents and cosmetic damage not caused by Vtuvia Africa.

5. Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible.

6. Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Vtuvia Africa with the Products.

7. Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owner's Manual.

8. Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source.

9. Products used for more than 2-year.

WARRANTY, CLAIMS & COVER

Vtuvia Africa Warranty Policy, Return and Replacement Procedures.

Vtuvia Africa Warranty Policy and Replacement Procedures

Before your first ride, please read the manual(s) provided with each Product. They contain important safety information and information about assembly, use, and maintenance.

✘ Frame issues that are excluded from this warranty include but are not limited to: Corrosion Paint fade, scratches, impact marks Impact damage Non-reversible modification (drilling/welding) Chain guard mount to the frame if applicable

➤ Parts & Components

Original Vtuvia Africa parts & components are covered by a limited warranty. (When all the spare parts for warranty are sent to the customer, the customer needs to bear the freight and installation cost.)

Brake Pads (In 3 months)

Rotors (In 1-year)

Throttle (In 1-year)

Calliper (In 1-year)

Display (In 1-year)

Charger (In 1-year)

Brake Lever (In 6 months)

Handle Bar Tube (In 6 months)

Non-original accessories such as free accessories are not in our warranty.

Guides & Maintenance

Here to answer all your questions

Frequently Asked Questions

Q: How often should I perform maintenance on my e-bike?

A: It depends on how frequently you ride and the conditions you ride in. As a general rule of thumb, aim to perform basic maintenance checks – such as tire pressure, battery charge, and brake inspection – before each ride. More in-depth maintenance tasks, like cleaning and lubricating drivetrain components, can be done less frequently, typically every few weeks or as needed.

Q: Can I perform maintenance on my e-bike myself, or should I take it to a professional?

A: Many basic maintenance tasks can be performed at home with the right tools and know-how. However, if you're not comfortable working on your e-bike or if it requires more complex repairs, it's best to take it to a certified bike mechanic. They'll have the expertise and specialized equipment needed to ensure your e-bike stays in optimal condition.

Q: How can I prolong the life of my e-bike's drivetrain?

A: Regular cleaning and lubrication are key to keeping your drivetrain – including the chain, cassette, and derailleur – running smoothly and prolonging their lifespan. After each ride, wipe down your drivetrain with a clean rag and apply lubricant sparingly to keep things moving smoothly. Additionally, avoid cross-chaining (using extreme gear combinations) and replace worn components promptly to prevent premature wear.

Ultimate E-Bike Maintenance Checklist

Ah, the joy of cruising on your e-bike, feeling the wind in your hair and the freedom of the open road. But wait! Before you embark on your next electrifying adventure, it's crucial to ensure your trusty steed is in tip-top shape. That's where the E-Bike Maintenance Checklist comes in handy! In this guide, we'll dive into the nitty-gritty of e-bike care, covering everything from routine checks to troubleshooting common issues. So, grab your wrench and let's get started!

Essential E-Bike Maintenance Tips

1. Tire Pressure: Pump Up the Volume!

First things first – let's talk tires. Maintaining optimal tire pressure is crucial for a smooth ride and preventing flats. Here's what you need to know:

Check tire pressure regularly using a reliable gauge.
Inflate tires to the manufacturer's recommended PSI (pounds per square inch) – typically indicated on the sidewall.
Low on air? Pump it up! Invest in a quality floor pump for quick and easy inflation.

2. Battery Care: Power Up Wisely!

Your e-bike's battery is its lifeblood, so keeping it healthy is key to maximizing performance and longevity. Follow these steps to ensure your battery stays charged and happy:

Charge your battery regularly, preferably after each ride or when it reaches around 30-50% capacity.
Store your e-bike in a cool, dry place to prevent battery degradation.\
Avoid extreme temperatures – both hot and cold – as they can negatively impact battery life.

If storing your e-bike for an extended period, aim for a partial charge (around 50%) to keep the battery cells in good condition.

3. Brakes: Stop on a Dime!

Properly functioning brakes are essential for your safety and the safety of those around you. Here's how to keep your brakes in top shape:

Regularly inspect brake pads for wear and tear.
Replace them if they're worn down to the indicator line.
Check brake cables and housing for signs of damage or fraying.
Adjust brake tension as needed to ensure responsive stopping power.
Test your brakes before each ride – better safe than sorry!

Conclusion

And there you have it – the ultimate E-Bike Maintenance Checklist to keep your ride rolling smoothly for miles to come! By following these essential maintenance tips and staying on top of routine checks, you'll ensure your e-bike stays in top-notch condition, ready to tackle any adventure that comes your way. So, don't wait until something goes wrong – give your e-bike the TLC it deserves and enjoy the ride!

Frequently Asked Questions

Q: Can I Inflate My Tires to the Max PSI?

A: Ah, the temptation to max out! While it might seem like a power move, inflating your tires to the max PSI can lead to a bone-rattling experience. Stick to the recommended range for a smoother ride.

Q: What if My Tires Lose Pressure Overnight?

A: If your tires are playing Houdini overnight, there might be a sneaky leak. Check for punctures, damaged valves, or even rebellious tire gnomes. A little detective work will have you rolling leak-free.

Q: How Often Should I Check Tire Pressure?

A: Think of it like watering your plants – neglect them, and they wither. Check your tire pressure at least once a week, especially if you're a daily rider. Regular checks ensure your bike stays in top-notch shape.

Conclusion: Rolling Into Tire Mastery

And there you have it, tire titans! Our guide for bike tire pressures has unraveled the mysteries, transformed you into a tire pressure virtuoso, and paved the way for smoother rides.

Remember, it's not just about the destination – it's about the journey, and the right tire pressure makes every journey a joyride. So, saddle up, inflate those tires to perfection, and pedal into the sunset with the wind in your hair and confidence in your ride!

Now, go forth and conquer the asphalt, armed with the knowledge to keep your tires happy and your adventures epic. Happy riding!

A Definitive Guide for Bike Tire Pressures

Hey, fellow riders! Ready to dive into the nitty-gritty of bike tire pressures? Buckle up (or, should I say, strap on your helmet!), because we're about to embark on a journey that will revolutionize the way you see those rubber companions beneath you.

Have you ever wondered why your bike feels like a smooth operator on one day and a bumpy ride the next? Well, my friend, it's all in the tire pressures. It's the Goldilocks principle for bikes – not too high, not too low, but just right!

In this guide for bicycle tire pressure, we'll strip away the confusion, debunk the myths, and equip you with the knowledge to become the tire pressure whisperer. Let's roll!

The Basics: Understanding the Tire Pressure Game

So, you've got your bike, and it's itching to hit the road. But wait! Before you pedal off into the sunset, let's talk about the basics.

1. Why Does Tire Pressure Matter?

Ever tried walking on a flat tire? No? Well, that's the same reason your bike tires need the right pressure. Tire pressure affects how your bike handles, the comfort of your ride, and even your safety on the road. It's the unsung hero of your cycling escapades!

2. Finding the Sweet Spot

Alright, here's the deal – too much pressure, and your ride becomes a bouncing adventure; too little, and it's a sluggish crawl. The sweet spot lies in that Goldilocks zone where your tires have enough firmness to roll smoothly but just enough give to absorb the bumps.

3. The Manufacturer's Gospel

Before you go all DIY on your tire pressures, consult the sacred text – your bike's user manual. The manufacturer knows your bike better than you know your morning coffee order. Trust the gospel of the manual for the recommended tire pressures.

Decoding the Numbers: PSI, BAR, and Mystical Digits

Ever felt like your bike tires were speaking a secret language? Fear not – we're here to decode the cryptic messages.

1. PSI vs. BAR: The Rivalry

PSI (pounds per square inch) and BAR (atmospheres) – the eternal rivals in the tire pressure world. Don't let the acronyms intimidate you; they're just different units measuring the same thing. Most bikes use PSI, but if you're feeling cosmopolitan, BAR works just as well.

2. The Magic Numbers

Now, let's talk digits. Your bike's optimal tire pressure is usually a range, not a precise number. For instance, it might be 35-45 PSI. Think of it like a buffet – you've got options, but don't overindulge.

3. Adjusting for Weight

Are you carrying the weight of the world on your bike – or at least a hefty backpack? Adjust your tire pressure accordingly. More weight requires more pressure for optimal performance.

The Real Deal: Checking and Adjusting Tire Pressure

Now that you're armed with the basics, it's time to get down and dirty – well, maybe not dirty, but definitely hands-on.

1. The Pinch Test

Let's kick things off with the simplest test in the book – the pinch test. Squeeze those tires like you're judging a ripe avocado. If they feel rock-hard, you might be overinflated. If they feel mushy, well, you get the drift.

2. Invest in a Good Gauge

Don't be that person relying on guesswork. Invest in a quality pressure gauge. It's the compass on your cycling adventure, guiding you through the terrain of optimal tire pressures.

3. Check 'Em Cold

Tires, not emotions! For accurate readings, check your tire pressures when they're cold. Riding heats up the rubber, giving you false readings. So, save the checks for the pre-ride prep.

Therefore, when you store the battery, don't forget to clean and inspect the bicycle. Your electric bike should undergo a winter inspection. Make sure that the lights work properly, because the daylight becomes shorter and night falls faster than in summer. In addition, keep the bike as clean as possible to avoid accumulation of dirt. This can happen in dry areas that allow free movement. After cleaning, use oil to keep the chain in its best condition.

Battery Maintenance Guide-How to Protect Your Battery?

An important thing about batteries is to know that our VTUVIA batteries are lithium-ion batteries. Here are some useful tips to help you how to properly maintain the battery of an electric bicycle. Especially in winter.

Remove the battery if you are not riding it.

For whatever reason, it is best to remove the battery from the bicycle and store it at room temperature. In order to get the best battery maintenance effect, after removing the battery, please charge it to about 60% power. This is the best percentage to maintain battery life when the battery is not in use.

Keeping it dry

Getting wet here refers to it submerging into water, not getting wet by the rain.

Keeping a good electric bike battery life depends on keeping it dry. This means that you should be careful and careful to avoid getting wet. The drenching here refers to being immersed in water, not being drenched in rain. Melting snow in winter will form ponds, so be careful to avoid them when riding. When the electric bicycle is stored inside, the battery itself should be stored in a dry place.

Not suggested riding in too much cold

Too cold or too hot is very detrimental to the electric bicycle battery. This is why it is not recommended to ride an electric bike below -15 degrees Celsius. The lower temperature will reduce the endurance, therefore, compared with summer, the distance can be traveled with the same electricity is shorter.