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nothing manual about our bikes, except the manuals!

VTUVIA

SUPPORT PAGE

We know you will love your new Vtuvia E-bike, and we at Live Africa are here to assist and support you. You will find specific guidelines below per model of Ebike, to assist with assembly, manuels, and basic maintenance instructions.

Get ready to elevate your ride with VTUVIA.

If you need to get in touch, please visit our contact page

E-bike motor

SUPPORT

Select your model for:
Support Documents, Video's, etc

Side profile of red e-bike

REINDEER

All you need for your VTUVIA Reindeer.

Digital manual

View or download the VTUVIA Reindeer Manual.

Assembly/unboxing video

Unbox your new VTUVIA e-bike with this helpful assembly video

Fender assembly video

How to add on the included fenders to your VTUVIA e-bike.

Side profile of green e-bike

ANTELOPE

All you need for your VTUVIA Antelope

Digital manual

View or download the VTUVIA Antelope Manual.

Assembly/unboxing video

Unbox your new VTUVIA e-bike with this helpful assembly video

Fender assembly video

How to add on the included fenders to your VTUVIA e-bike.

Side profile of white e-bike

GIRAFFE

All you need for your VTUVIA GIRAFFE

Digital manual

View or download the VTUVIA Giraffe Manual.

  • As explained in more detail below, Vtuvia Africa warrants the Products for a limited time from the date of original retail purchase against defects in materials and workmanship when used normally in accordance with Vtuvia Africa's published guidelines. The guidelines include, but are not limited to, information contained in technical specifications, user manuals and service communications. “Original retail purchase” means the Product was purchased new for the first time. Limited warranty details are below.

    30-Days Money Back

    This means you have 30 days after receiving your item to request a return. Return your Undamaged / Unused Vtuvia ebike product and receive a refund. For more details, please check out our Return Policy.

    Batteries Warranty

    Vtuvia Africa batteries are covered by a 1 year prorated warranty. During 1 year of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery remains unchanged based on original purchase date. No cash reimbursement will be made. Batteries can be assessed and found defective only by directly by Vtuvia Africa

    Frame Warranty

    Vtuvia Africa warrants the structural integrity of the frame to the original retail purchaser for a period of 2 years from the date of original retail purchase. Paint and graphics are not included in this definition. Suspension forks and suspension parts are not included in the definition of frame. This warranty includes a replacement frame only. Labour charges to changeover parts to replacement frame are not included. Changeover labour must be performed by an authorized Vtuvia ebike technician. Vtuvia Africa reserves the right to use scratch and dent stock when replacing a frame under this warranty. Frame styles and/or colours not in stock may be replaced with a compatible style and/or colour at the discretion of Vtuvia Africa.

  • Replacement Procedure

    Vtuvia Africa will replace any and all component that is deemed to be defective or damaged (including damage incurred during shipment) without user error.

    Warranty Claims

    The first step is to contact customer support or an Authorized VTUVIA Retailer, depending on where the original purchase occurred. Your retailer or representative will inspect the Product and contact you for next steps. Contact your original Authorized VTUVIA Retailer or if purchased online, please submit to info@liveafrica.co.za. Proof of purchase and photos or videos of the damaged product are required with any warranty request. Before making a warranty claim, we suggest that you contact us at info@liveafrica.co.za, as there may be a simple fix for your problem. Vtuvia Africa will not replace any part without first seeing photos or video of the damaged product. Customer needs to provide us with evidence by email.

    Shipping Damage Claims

    In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact info@liveafrica.co.za and provide us with photos or video proof. All accessories will not participate in the replacement or compensation if they cause scratches during transportation. NOTICE: we will not accept Shipping Damage Claims later than 7 days from receipt of products.

  • Parts & Components

    Original Vtuvia Africa parts & components are covered by a limited warranty. (When all the spare parts for warranty are sent to the customer, the customer needs to bear the freight and installation cost.)

    • Brake Pads (In 3 months)

    • Rotors (In 1-year)

    • Throttle (In 1-year)

    • Calliper (In 1-year)

    • Display (In 1-year)

    • Charger (In 1-year)

    • Brake Lever (In 6 months)

    • Handle Bar Tube (In 6 months)

    • Non-original accessories such as free accessories are not in our warranty.

    Frame issues that are excluded from this warranty include but are not limited to:

    • Corrosion Paint fade, scratches, impact marks.

    • Impact damage

    • Non-reversible modification (drilling/welding)

    • Chain guard mount to the frame if applicable.

     

    This Limited Warranty does not cover:

    • Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;

    • Scratches, dents and cosmetic damage, unless caused by Vtuvia Africa;

    • Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible;

    • Ordinary wear and tear;

    • Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Vtuvia Africa with the Products;

    • Defects or damage caused by assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owner's Manual;

    • Defects or damage resulting from external causes such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source;

    • Products used or purchased outside the South Africa;

    • In addition, with respect to the Battery, this Limited Warranty does not cover defects or damage;

    • Caused by charging by a battery charger not intended or appropriate for use with the Battery, or the improper use of a battery charger;

    • Where any of the seals on the Battery are broken or show evidence of tampering;

    • Where the Battery has been used in equipment other than the Bike for which it is specified;

    • The corresponding issues on battery and e-bike will not be covered by the warranty after using a battery that is not specific to your e-bike model. We do not recommend you to use a battery of other brands on Vtuvia Africa e-bike, although the output voltage of the other's battery may also be 48V, the battery protection system may not be the same, there may be incompatible situations leading to damage to our motors and displays.

     

    This Limited Warranty does not cover:

    1. Ordinary wear and tear, not the result of defects in workmanship or materials. Wear and tear can be assessed by Vtuvia Africa. Parts not typically covered include, but are not limited to:

    1.1 Brake Pads (after 3 months)

    1.2 Rotors (after 1-year)

    1.3 Spokes

    1.4 Tires/Tubes

    1.5 Chains

    1.6 Chain Rings

    1.7 Cassettes

    1.8 Crank set

    1.9 Parts compromised due to corrosion due to the elements (moisture, heat, etc.).

    1.10 Damage or deterioration of the surface finish, appearance, or aesthetics of the product.

    1.11 Frame, forks, handlebar, seat post, saddle, brakes, lights, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors, and hardware, warranty within one week after receiving the goods. Parts damaged during use after seven days need to be charged.

     

    2. Labour charges for part replacement or changeover.

     

    3. Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress.

     

    4. Scratches, dents and cosmetic damage not caused by Vtuvia Africa.

     

    5. Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible.

     

    6. Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Vtuvia Africa with the Products.

     

    7. Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owner's Manual.

     

    8. Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source.

     

    9. Products used for more than 2-year.

WARRANTY, CLAIMS & COVER

Vtuvia Africa Warranty Policy, Return and Replacement Procedures.

Vtuvia Africa Warranty Policy and Replacement Procedures

Before your first ride, please read the manual(s) provided with each Product. They contain important safety information and information about assembly, use, and maintenance.

✘ Frame issues that are excluded from this warranty include but are not limited to: Corrosion Paint fade, scratches, impact marks Impact damage Non-reversible modification (drilling/welding) Chain guard mount to the frame if applicable

➤ Parts & Components

Original Vtuvia Africa parts & components are covered by a limited warranty. (When all the spare parts for warranty are sent to the customer, the customer needs to bear the freight and installation cost.)

Brake Pads (In 3 months)

Rotors (In 1-year)

Throttle (In 1-year)

Calliper (In 1-year)

Display (In 1-year)

Charger (In 1-year)

Brake Lever (In 6 months)

Handle Bar Tube (In 6 months)

 

Non-original accessories such as free accessories are not in our warranty.

Guides & Maintenance

Here to answer all your questions

E-bike motor

Frequently Asked Questions

Q: How often should I perform maintenance on my e-bike?

A: It depends on how frequently you ride and the conditions you ride in. As a general rule of thumb, aim to perform basic maintenance checks – such as tire pressure, battery charge, and brake inspection – before each ride. More in-depth maintenance tasks, like cleaning and lubricating drivetrain components, can be done less frequently, typically every few weeks or as needed.

 

Q: Can I perform maintenance on my e-bike myself, or should I take it to a professional?

A: Many basic maintenance tasks can be performed at home with the right tools and know-how. However, if you're not comfortable working on your e-bike or if it requires more complex repairs, it's best to take it to a certified bike mechanic. They'll have the expertise and specialized equipment needed to ensure your e-bike stays in optimal condition.

 

Q: How can I prolong the life of my e-bike's drivetrain?

A: Regular cleaning and lubrication are key to keeping your drivetrain – including the chain, cassette, and derailleur – running smoothly and prolonging their lifespan. After each ride, wipe down your drivetrain with a clean rag and apply lubricant sparingly to keep things moving smoothly. Additionally, avoid cross-chaining (using extreme gear combinations) and replace worn components promptly to prevent premature wear.

Ultimate E-Bike  Maintenance Checklist

Ah, the joy of cruising on your e-bike, feeling the wind in your hair and the freedom of the open road. But wait! Before you embark on your next electrifying adventure, it's crucial to ensure your trusty steed is in tip-top shape. That's where the E-Bike Maintenance Checklist comes in handy! In this guide, we'll dive into the nitty-gritty of e-bike care, covering everything from routine checks to troubleshooting common issues. So, grab your wrench and let's get started!

 

Essential E-Bike Maintenance Tips

1. Tire Pressure: Pump Up the Volume!

First things first – let's talk tires. Maintaining optimal tire pressure is crucial for a smooth ride and preventing flats. Here's what you need to know:

  • Check tire pressure regularly using a reliable gauge.

  • Inflate tires to the manufacturer's recommended PSI (pounds per square inch) – typically indicated on the sidewall.

  • Low on air? Pump it up! Invest in a quality floor pump for quick and easy inflation.

 

2. Battery Care: Power Up Wisely!

Your e-bike's battery is its lifeblood, so keeping it healthy is key to maximizing performance and longevity. Follow these steps to ensure your battery stays charged and happy:

  • Charge your battery regularly, preferably after each ride or when it reaches around 30-50% capacity.

  • Store your e-bike in a cool, dry place to prevent battery degradation.\

  • Avoid extreme temperatures – both hot and cold – as they can negatively impact battery life.

If storing your e-bike for an extended period, aim for a partial charge (around 50%) to keep the battery cells in good condition.

 

3. Brakes: Stop on a Dime!

Properly functioning brakes are essential for your safety and the safety of those around you. Here's how to keep your brakes in top shape:

  • Regularly inspect brake pads for wear and tear.

  • Replace them if they're worn down to the indicator line.

  • Check brake cables and housing for signs of damage or fraying.

  • Adjust brake tension as needed to ensure responsive stopping power.

  • Test your brakes before each ride – better safe than sorry!

 

Conclusion

And there you have it – the ultimate E-Bike Maintenance Checklist to keep your ride rolling smoothly for miles to come! By following these essential maintenance tips and staying on top of routine checks, you'll ensure your e-bike stays in top-notch condition, ready to tackle any adventure that comes your way. So, don't wait until something goes wrong – give your e-bike the TLC it deserves and enjoy the ride!

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