Cookie Policy

1. About This Policy

This Cookie Policy explains how Robfair Investments No. 10 (Pty) Ltd, trading as Live Africa (“Live Africa”, “we”, “us” or “our”), uses cookies and similar technologies on www.liveafrica.co.za.

This policy should be read together with our Privacy Policy.

2. What Are Cookies?

Cookies are small text files stored on your computer, mobile phone or other device when you visit a website.

Cookies allow a website to recognise a device, remember preferences, keep products in a shopping cart, improve security, analyse website use and support advertising or marketing activities.

We may also use similar technologies, including pixels, tags, local storage and software-development tools. In this policy, we refer to all these technologies collectively as “cookies”.

3. Types of Cookies We Use

Essential Cookies

Essential cookies are necessary for the website to operate correctly.
They may be used to:

Keep the website secure;
Prevent fraud and unauthorised activity;
Operate the shopping cart and checkout;
Process orders and payments;
Remember cookie-consent choices;
Maintain website sessions;
Support customer accounts and login functions; and
Provide requested website features.

Essential cookies cannot ordinarily be disabled through our cookie-preference tool because the website may not function correctly without them.

Functional Cookies

Functional cookies allow the website to remember choices and provide enhanced features.
They may remember:

Language or location preferences;
Products previously viewed;
Display preferences;
Information entered into website forms; and
Other website customisation choices.

Disabling functional cookies may prevent some website features from operating correctly.

Analytics Cookies

Analytics cookies help us understand how visitors use the website.
They may collect information about:

Pages visited;
Time spent on the website;
Links and buttons selected;
The source through which a visitor reached the website;
Browser and device type;
General or approximate location;
Website errors; and
How visitors move through the website.

We use this information to improve website performance, navigation, products, content and marketing.

Analytics information may include online identifiers and device information. We do not use analytics cookies to intentionally collect information such as the content of payment cards or account passwords.

Marketing and Advertising Cookies

Marketing cookies may be used to:

Measure the performance of advertising campaigns;
Understand whether an advertisement resulted in a website visit or sale;
Build audiences for relevant advertising;
Limit how often an advertisement is displayed; and
Show advertising based on website activity or interests.

These cookies may be placed by Live Africa or by third-party advertising and social-media providers.

Marketing cookies are not essential to the basic operation of the website.

4. Cookies Used by Wix

Our website is built and hosted using Wix.

Wix may place cookies that are necessary for:

Website security;
Fraud prevention;
Network monitoring;
Shopping-cart and checkout functions;
Customer accounts;
Website performance;
Consent management; and
Other features provided through the Wix platform.

The particular Wix cookies used may change when Wix updates its platform or when we enable or disable website features.

More information is available in Wix’s privacy and cookie documentation.

5. Google Analytics and Google Tags

We use Google Analytics 4 and Google tags to understand how visitors interact with our website.

Depending on the consent choices made by the visitor and the way the service is configured, Google may process information such as:

Online identifiers;
IP-address-related information;
Device and browser information;
Approximate location;
Pages visited;
Website interactions;
Referral sources; and
Purchase or conversion events.

Google may process this information on servers located outside South Africa.

You can find more information about Google’s processing practices in Google’s Privacy Policy.

Analytics and advertising-related Google cookies will only be used in accordance with the visitor’s cookie choices where consent is required.

6. Metricool and Other Analytics Services

We may use Metricool or similar services to measure website traffic, campaign performance and visitor interactions.

These providers may use cookies, tracking pixels or similar technologies and may process device, browser, referral and interaction information.

Where these tools are classified as analytics or marketing services, they will be controlled by the relevant cookie-preference selection where technically supported.

7. Social-Media Services

Our website may include links, embedded content, sharing buttons or tracking technologies from social-media platforms such as Facebook, Instagram or other services.

When a visitor interacts with these features, the relevant social-media provider may receive information about the visit. If the visitor is logged into that platform, the provider may associate the website activity with the visitor’s account.

Social-media providers process personal information according to their own privacy and cookie policies.

A normal link to a social-media page does not necessarily place a cookie. Embedded content, pixels and social-media plugins may do so.

8. Payments and Third-Party Services

Our website may use third-party services for:

Online payments;
Buy-now-pay-later facilities, including Payflex;
Fraud prevention;
Courier or delivery functions;
Customer reviews;
Website chat;
Email marketing; and
Other online-store services.

These providers may use cookies or similar technologies where necessary to provide their services, protect transactions, prevent fraud or remember user preferences.

Payment and finance providers operate under their own terms and privacy policies.

Live Africa does not store complete payment-card information where payment details are processed directly by an authorised third-party payment provider.

9. Cookie Consent and Preferences

When you first visit our website, you may be shown a cookie banner that allows you to:

Accept cookies;
Reject non-essential cookies; or
Manage cookie categories.

Essential cookies may remain active because they are required for the website to function.

You may change or withdraw your cookie preferences at any time using the cookie-settings option displayed on the website, where available.

Withdrawing consent does not affect processing that took place before the preference was changed.

If you clear your browser cookies or use a different browser or device, you may need to select your preferences again.

10. Managing Cookies Through Your Browser

Most browsers allow users to view, block or delete cookies through the browser settings.

Blocking all cookies may affect:

Shopping-cart functions;
Checkout;
Customer accounts;
Saved preferences; and
Other essential website features.

Instructions differ between browsers. Consult the help section of your browser for information about managing cookies.

Browser privacy settings do not necessarily control all similar technologies, mobile-app identifiers or information already collected by third-party providers.

11. Session and Persistent Cookies

We use both session and persistent cookies.

Session cookies generally expire when the browser is closed.

Persistent cookies remain on the device for a defined period or until they are deleted. Their duration depends on the purpose of the cookie and the provider that placed it.

A current list of cookies, their categories and durations may be available through the website’s cookie-settings tool. The precise cookies may change as website features and service providers are updated.

12. International Processing

Some website, analytics, payment and marketing providers may process information outside South Africa.

Where personal information is transferred internationally, we take reasonable steps to use reputable service providers and require appropriate protection in accordance with applicable data-protection requirements.

Further information about the handling of personal information is available in our Privacy Policy.

13. Changes to This Policy

We may update this Cookie Policy when:

Website features change;
We introduce or remove service providers;
Our use of cookies changes; or
Legal or regulatory requirements change.

The latest version will be published on this page with an updated revision date.

14. Contact Us

Questions about this Cookie Policy or our use of cookies can be directed to:

Live Africa
Robfair Investments No. 10 (Pty) Ltd
G10 Sunrise Park
Sunrise Circle
Ndabeni, Cape Town
7405, South Africa

Email: info@liveafrica.co.za
Telephone: +27 (0)21 204 6040

Last updated: September 2026